IT Support Services are generally defined as technical support or break/fix services provided by an IT company to one another in terms of mutual agreement.
Every business or organization needs support for its technology. Nowadays everything in business is driven by the internet and information technology. So it’s a topmost priority for organizations to secure their IT functions in order to increase productivity and efficiency and to deliver an exceptional customer experience.
IT support service management is not such an easy task. It involves certain functionalities that require masterliness, proficiency, and expertise. These support services are either on the basis of long-term technical support contracts or pay-as-go basis i.e., situation-based support services. We DomainEnroll, a SAAS company in Bangalore provide exceptional support services to the IT industry in India and Abroad. Our IT support services include backend support for your business, technical support for your product/service, online chat support and enquiry management, etc.
Our IT Support Managed Services
1. Backend support for your business
We have a wide talent pool of well-experienced and skilled professionals to provide all kinds of backend support services for your business. Your business team and customers will be fully satisfied with our top-notch quality services and to work with the best support team in the industry.
2. Technical support for your product/service
Technical support services are the services provided to resolve technical issues faced by a company in their day-to-day business or in the long run. Our tech support team handles technical issues, user issues, and other technical problems that prevent customers from using your product/services.
3. Online chat support
Online chat support is enabling 24*7 customer support thus enabling customer assistance to resolve their issues or guide them through the company’s product or services either through emails, messaging app, or online chatbots.
4. Enquiry management
We provide the finest Enquiry management services to keep track of enquiries and leads in real-time. The main issue faced by companies is to manage this in real-time. As we are a SAAS company we have developed our services after extensive research and analysis on how to overcome the issues faced by our competitors.